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Thoughts, ideas and real-world examples on internet & social marketing as it relates to the customer experience. Written by an avid user, shopper and online marketing professional.
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  • Using Twitter (and other social media channels) to avoid disaster

    Thursday, December 24th, 2009 at 01:35 | No comments
    Categories: Social Media
    Tags: crises, customer exper, disaster, facebook, response, social media, twitter
  • Social Media Strategies: You can’t afford to turn the computer off Friday at 5

    Wednesday, December 23rd, 2009 at 02:46 | No comments
    Categories: Social Media
    Tags: customer experience, customer support, facebook, responding, social media, twitter
  • Social Media Strategies: Who should respond? Customer service or marketing

    Monday, December 21st, 2009 at 11:15 | No comments
    Categories: Social Media
    Tags: customer experience, customer service, responding, Social Media, social media
  • The little FTC rule that changed web marketing forever

    Monday, October 5th, 2009 at 20:28 | 1 comment
    Categories: Social Media
    Tags: customer comments, disclosure, endoresements, ftc, regulate, testimonials
  • Reviews come when you ask for them. So ask.

    Sunday, September 27th, 2009 at 10:36 | No comments
    Categories: Social Media
    Tags: customer experience, user reviews
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  • Recent Posts

    • 10/04/20 It’s 1am. Do you know whose hacked your facebook page?
    • 10/04/08 Sharing a Screen Changes Everything… The ‘Social’ iPad
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  • Recommended Resources

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