Modern Insider - Online Marketing Blog » The Customer Experience http://www.moderninsider.com Thoughts, ideas and real-world examples on internet & social marketing as it relates to the customer experience. Written by an avid user, shopper and online marketing professional. Wed, 21 Apr 2010 02:23:28 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Not going to respond, don’t bother playing in social media http://www.moderninsider.com/2009/09/not-going-to-respond-don%e2%80%99t-bother-playing-in-social-media.html http://www.moderninsider.com/2009/09/not-going-to-respond-don%e2%80%99t-bother-playing-in-social-media.html#comments Fri, 18 Sep 2009 04:00:51 +0000 admin http://www.moderninsider.com/?p=273 http://www.moderninsider.com/2009/09/not-going-to-respond-don%e2%80%99t-bother-playing-in-social-media.html/feed 0 You customer is more important than your support system http://www.moderninsider.com/2009/07/you-customer-is-more-important-than-your-support-system.html http://www.moderninsider.com/2009/07/you-customer-is-more-important-than-your-support-system.html#comments Wed, 08 Jul 2009 03:44:50 +0000 admin http://www.moderninsider.com/?p=262 http://www.moderninsider.com/2009/07/you-customer-is-more-important-than-your-support-system.html/feed 0 Customer service… when done right it is social marketing. When done wrong it’s just a disaster. http://www.moderninsider.com/2009/04/justifying-the-expense-of-good-customer-service.html http://www.moderninsider.com/2009/04/justifying-the-expense-of-good-customer-service.html#comments Thu, 09 Apr 2009 02:50:38 +0000 admin http://www.moderninsider.com/?p=214 http://www.moderninsider.com/2009/04/justifying-the-expense-of-good-customer-service.html/feed 1 Even an online job listing can be optimized… 7 tips to get you the right candidates http://www.moderninsider.com/2009/02/even-an-online.html http://www.moderninsider.com/2009/02/even-an-online.html#comments Thu, 12 Feb 2009 16:40:15 +0000 admin http://www.moderninsider.com/blog/?p=87 http://www.moderninsider.com/2009/02/even-an-online.html/feed 1 When personalization is done wrong the result’s far outweigh the benefits http://www.moderninsider.com/2009/02/when-personaliz.html http://www.moderninsider.com/2009/02/when-personaliz.html#comments Mon, 09 Feb 2009 22:23:53 +0000 admin http://www.moderninsider.com/blog/?p=85 http://www.moderninsider.com/2009/02/when-personaliz.html/feed 0 Superbowl Ads: Teleflora shows value in their ad but where’s the value in their site? http://www.moderninsider.com/2009/02/superbowl-ads-t.html http://www.moderninsider.com/2009/02/superbowl-ads-t.html#comments Mon, 02 Feb 2009 03:51:25 +0000 admin http://www.moderninsider.com/blog/?p=83 http://www.moderninsider.com/2009/02/superbowl-ads-t.html/feed 0 Partnerships: Good for the customer or good for the bottom line? http://www.moderninsider.com/2009/01/partnerships-go.html http://www.moderninsider.com/2009/01/partnerships-go.html#comments Fri, 30 Jan 2009 17:12:33 +0000 admin http://www.moderninsider.com/blog/?p=81 http://www.moderninsider.com/2009/01/partnerships-go.html/feed 0 Understanding your customer in the new world http://www.moderninsider.com/2009/01/understanding-y.html http://www.moderninsider.com/2009/01/understanding-y.html#comments Wed, 28 Jan 2009 02:38:42 +0000 admin http://www.moderninsider.com/blog/?p=79 http://www.moderninsider.com/2009/01/understanding-y.html/feed 1 It’s time for Personalization 2.0 http://www.moderninsider.com/2009/01/its-time-for-pe.html http://www.moderninsider.com/2009/01/its-time-for-pe.html#comments Fri, 16 Jan 2009 18:53:09 +0000 admin http://www.moderninsider.com/blog/?p=74 http://www.moderninsider.com/2009/01/its-time-for-pe.html/feed 0 Optimizing for increased profits in tough economic times http://www.moderninsider.com/2009/01/optimizing-for.html http://www.moderninsider.com/2009/01/optimizing-for.html#comments Mon, 12 Jan 2009 20:01:57 +0000 admin http://www.moderninsider.com/blog/?p=72 http://www.moderninsider.com/2009/01/optimizing-for.html/feed 0