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Thoughts, ideas and real-world examples on internet & social marketing as it relates to the customer experience. Written by an avid user, shopper and online marketing professional.
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  • Just because it’s a bad experience doesn’t mean you can’t fix it

    Saturday, June 14th, 2008 at 11:54 | No comments
    Categories: The Customer Experience
    Tags: customer experience, empower employees, fix the problem, resolve issues, retain the customer

  • Investing in the customer for the long term

    Monday, June 9th, 2008 at 22:53 | No comments
    Categories: The Customer Experience
    Tags: customer experience, emotion, emotional, magic, relevant, theme park, up to date
Posts Tagged ‘customer experience’
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