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Thoughts, ideas and real-world examples on internet & social marketing as it relates to the customer experience. Written by an avid user, shopper and online marketing professional.
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  • Social Media Strategies: Who should respond? Customer service or marketing

    Monday, December 21st, 2009 at 11:15 | No comments
    Categories: Social Media
    Tags: customer experience, customer service, responding, Social Media, social media

  • Customer service… when done right it is social marketing. When done wrong it’s just a disaster.

    Wednesday, April 8th, 2009 at 18:50 | 1 comment
    Categories: The Customer Experience
    Tags: customer experience, customer service
Posts Tagged ‘customer service’
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