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Thoughts, ideas and real-world examples on internet & social marketing as it relates to the customer experience. Written by an avid user, shopper and online marketing professional.
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  • Social Media Strategies: You can’t afford to turn the computer off Friday at 5

    Wednesday, December 23rd, 2009 at 02:46 | No comments
    Categories: Social Media
    Tags: customer experience, customer support, facebook, responding, social media, twitter

  • You customer is more important than your support system

    Tuesday, July 7th, 2009 at 19:44 | No comments
    Categories: The Customer Experience
    Tags: customer experience, customer support, email, help desk, service
Posts Tagged ‘customer support’
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  • Recommended Resources

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