<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Modern Insider - Online Marketing Blog &#187; help desk</title>
	<atom:link href="http://www.moderninsider.com/tag/help-desk/feed" rel="self" type="application/rss+xml" />
	<link>http://www.moderninsider.com</link>
	<description>Thoughts, ideas and real-world examples on internet &#38; social marketing as it relates to the customer experience. Written by an avid user, shopper and online marketing professional.</description>
	<lastBuildDate>Wed, 21 Apr 2010 02:23:28 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.8.4</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>You customer is more important than your support system</title>
		<link>http://www.moderninsider.com/2009/07/you-customer-is-more-important-than-your-support-system.html</link>
		<comments>http://www.moderninsider.com/2009/07/you-customer-is-more-important-than-your-support-system.html#comments</comments>
		<pubDate>Wed, 08 Jul 2009 03:44:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[The Customer Experience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer support]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[help desk]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.moderninsider.com/?p=262</guid>
		<description><![CDATA[We have all felt the frustration of jumping through option after option in an attempt to get routed to an agent in some massive phone system and we all dread it. Yet as email inquires start to dwarf phone based support many companies continue the tradition of putting customers through a journey just to ask [...]]]></description>
		<wfw:commentRss>http://www.moderninsider.com/2009/07/you-customer-is-more-important-than-your-support-system.html/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
