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Thoughts, ideas and real-world examples on internet & social marketing as it relates to the customer experience. Written by an avid user, shopper and online marketing professional.
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  • Using Twitter (and other social media channels) to avoid disaster

    Thursday, December 24th, 2009 at 01:35 | No comments
    Categories: Social Media
    Tags: crises, customer exper, disaster, facebook, response, social media, twitter
  • Social Media Strategies: You can’t afford to turn the computer off Friday at 5

    Wednesday, December 23rd, 2009 at 02:46 | No comments
    Categories: Social Media
    Tags: customer experience, customer support, facebook, responding, social media, twitter
  • Not going to respond, don’t bother playing in social media

    Thursday, September 17th, 2009 at 20:00 | No comments
    Categories: Social Media, The Customer Experience
    Tags: company, facebook, responding, social media, twitter, youtube
  • Interjecting your brand into social conversations can help it grow

    Thursday, July 23rd, 2009 at 05:36 | No comments
    Categories: Social Media
    Tags: bestbuy, conversation, hyatt, social networking, twitter
  • Social media… it’s not just about reaching social adopters

    Thursday, July 2nd, 2009 at 17:51 | 2 comments
    Categories: Online Marketing, Social Media
    Tags: search, social media, twitter
Posts Tagged ‘twitter’
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